Why do I see a pending charge on my card the night before my cleaning?

The pending charge you see the night before your appointment is a standard pre-authorization, not an actual deduction from your account. We place this temporary hold to verify that the payment method on file is valid and has sufficient funds before our team travels to your home. It’s a routine step used across many service-based businesses and is similar to the process hotels use at check-in. The actual charge is only processed once your cleaning is complete. If the pending amount looks different from what you expected, feel free to reach out before your appointment, and we’ll clarify the details right away.