What if there’s a lock-out when your cleaner arrives at my home?

If our cleaner arrives and is unable to access your home due to a lockout, we will attempt to reach you immediately. If we cannot get in touch within a reasonable window and the appointment cannot proceed, a lockout fee may apply to cover the time and travel already committed by our team. To avoid this situation, make sure your entry arrangements are confirmed before your appointment day. Whether you’re leaving a key with a neighbor, using a lockbox, providing a door code, or planning to be home, just make sure we have accurate access information on file. It’s a small step that prevents a frustrating and avoidable situation for everyone.