FAQ

Our FAQ section addresses common questions about our services, scheduling, and pricing to ensure you have all the information you need. If you have any further inquiries, feel free to reach out, and we'll be happy to assist!

Frequently ask questions

Commercial Cleaning
Residential Cleaning

We work with offices, hotels, retail spaces, showrooms, studios, medical/health offices (non-clinical), gyms/yoga studios, and other light commercial spaces. If you’re not sure whether your facility fits, just ask us.

Yes. We regularly service clients with daily, several-times-per-week, and weekly schedules. After-hours and evening cleanings are available so we don’t interrupt your business operations.

A standard commercial/office service may include:

Dusting and wiping desks and surfaces (excluding personal items unless requested)

Vacuuming and mopping floors

Cleaning bathrooms (toilets, sinks, mirrors, restocking basic supplies if provided)

Kitchen/break room cleaning

Trash removal and liner replacement

High-touch surface disinfection (door handles, switches, etc.)

The exact scope is customized to your facility and agreed in advance.

Yes, we can fully supply all cleaning products, tools, and equipment. Some clients prefer to provide their own consumables (trash bags, paper products, soap, etc.). We can work with either model and specify it clearly in your agreement.

We use clear checklists and scope of work for each site. Cleaners clock in and out, and we can take photos after each cleaning if requested. You will also have a dedicated point of contact/manager for feedback and adjustments.

Yes. In addition to regular maintenance cleaning, we can perform:

Deep cleans

Post-construction / post-renovation cleaning

Move-in / move-out cleaning

Floor care (scrubbing, buffing, etc., depending on surface)

These services are usually quoted separately from regular maintenance.

Our standard home cleaning includes:

Dusting all accessible surfaces

Vacuuming and mopping floors

Cleaning bathrooms (toilets, sinks, showers, tubs, mirrors)

Cleaning kitchen surfaces (countertops, stove exterior, sink, cabinet exteriors)

Taking out household trash

If you need extras (inside fridge/oven, inside cabinets, windows, etc.), we can add them to your bookin

It depends on your preference. We can come fully equipped with our own professional supplies and tools, or we can use yours if you prefer specific products. Just let us know your preference when booking.

Yes. All cleaners go through a screening process and are vetted before working with our clients. We take safety and trust very seriously.

No, you don’t have to be home. Many clients leave a key, code, or instructions for entry. Just make sure we know how to access your home and where to lock up when we finish.

It depends on the size and condition of your home, as well as the type of service (standard, deep, move-in/move-out). As a rough guide, a 1–2 bedroom apartment usually takes 2–4 hours for a standard visit with one cleaner.

Please contact us within 24 hours and let us know what went wrong. We’ll review the situation and, if needed, arrange a re-clean of the missed areas or find another solution that works for you.

For the best result, we recommend picking up clothes, toys, and personal items from floors and surfaces so our team can focus on detailed cleaning rather than tidying.

We kindly ask for notice at least 24 hours before your scheduled cleaning. Cancellations or reschedules within 24 hours may be subject to a fee of $60 to cover reserved time for your team.

Contact Us

Let Cleaning Master handle it for you. Do you need a quick refresh or a thorough deep clean? Our team is here to help.

sales@cleaning-master.com
917-695-0514

URL

This field is for validation purposes and should be left unchanged.

Full Name(Required)

Email(Required)

Phone(Required)

Address(Required)

Message

CAPTCHA

FAQ

Service Area